Amazon Connect – IVR Design Engineers

You will utilize your in-depth knowledge of Amazon Connect to provide Contact Center solutions to our customer. A successful Amazon Connect Engineer will have several years of experience designing, implementing and supporting large scale enterprise class cloud contact center deployments supporting 100+ agents.

Experience includes:

  • Pre-sales solution engineering, discovery/requirements, design, and implementation.
  • API Integrations and Call flow creations
  • Telecommunications/voice and data network solution design and delivery
  • Selection, design, development of self-service customer service technologies including Chatbot, IVR, asynchronous messaging
  • Speech analytics selection, implementation, support
  • Training and mentoring junior team members
  • Customer Strategy & Applied Design

Qualifications

  • 5+ years of Contact Center experience
  • 2+ years Amazon Connect experience including integrations and report customizations
  • Must have a degree or higher education
  • Must be legally authorized to work in the country of hire without the need for employer sponsorship, now or at any time in the future.

Preferred:

  • Bachelor’s Degree
  • Experience training teams in Amazon Connect
Job Category: Development
Job Type: Freelance Part Time
Job Location: India USA

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