Managed Services
Experience unparalleled uptime, productivity, and application security with our tailored managed services. We focus on client application management support needs by maximizing productivity, service cost optimization, and peace of mind, allowing clients to focus on their core business initiatives.
Why Previse
Previse is a trusted partner to an increasing number of industry leaders, providing comprehensive managed services for some of their most mission critical IT systems. Our full-stack multi-shore, follow-the-sun capabilities and expertise in application monitoring, maintenance, and support spanning bugs, patches, outages, performance, security, and compliance brings peace of mind to clients and the confidence that they can focus on growing their business while we focus on keeping their business running. We leverage an efficient system of ticketing and escalations across our team and the clients or other partner teams to track, manage, and collaborate on all issues, using comprehensive data reporting and analytics to provide continuous improvement and feedback to development and integration teams.
Key Features
Comprehensive Monitoring
Continuous monitoring of uptime, performance, and accessibility of one or more applications to preempt issues and ensure maximum uptime. Includes providing Tier 1, 2, and 3 support logging all activities in trouble ticketing systems and providing an SLA based escalation procedure for issues.
Proactive Maintenance
Regularly research patch, bug fix and security notices from application vendor sites and message boards while establishing a predictive maintenance schedule with client stakeholders and providing detailed reports and actionable maintenance recommendations in weekly reports.
Performance Optimization
Establish performance baseline and SLA metrics while utilizing performance monitoring tools proactively to test, uncover, and troubleshoot performance problems and bottlenecks. All efforts are logged in the trouble ticketing system to provide reporting and detailed data for analytics and process improvement efforts.
Security, Compliance and Reporting
Protect client applications with robust security measures including patching, scanning, and vulnerability testing to ensure compliance with industry regulations while maintaining detailed records for compliance historical reporting and remediation efforts.
7/24/365 Capabilities
Provide around-the-clock monitoring, support, and escalation services that includes the ability to test, validate, and patch at optimal off-hours for clients.
Success Metrics
Improved Uptime and Performance
Achieve near 100% uptime for mission-critical applications while optimizing performance and accessibility for end-users.
Faster, Higher Quality Resolution
Reduce mean time to detect (MTTD) and mean time to resolve (MTTR) with proactive management and a unified approach to escalation SLA management.
Cost Effectiveness
Lower operational costs with a proven multi-shore “follow the sun” managed services provider approach that has been optimized as an in-house replacement or as an augment to existing staff.
What Our Clients Say
“Moving our tier 1 and tier 2 application support services to Previse Managed Services offering turned out to be the best decision we made all year in terms of overall cost, quality of service, and gaining real and actionable insights on where we can get better.”
